Service Options
From emergency repairs to preventive maintenance contracts, we keep your equipment running.
Emergency Repair
Same-day dispatch for critical equipment failures
- Same-day service for critical issues
- Remote diagnostics when possible
- OEM replacement parts in stock
- Priority scheduling for contract customers
Preventive Maintenance
Scheduled maintenance to prevent breakdowns
- Cleaning of imaging components
- Replacement of wear parts
- Firmware updates
- Performance calibration
Service Contracts
Comprehensive coverage for predictable costs
- All labor and travel included
- OEM parts coverage
- Toner and supplies options
- Priority response times
Factory-Certified Technicians
Our technicians complete manufacturer certification programs and ongoing training to stay current with the latest equipment. When you call for service, you get trained professionals who diagnose problems correctly the first time.
- Accurate DiagnosticsIdentify the root cause, not just symptoms
- First-Visit ResolutionCommon parts stocked for on-site repairs
- Responsive ServiceNext-business-day standard, same-day available
Service Contract Options
Select coverage that fits your budget and printing volume.
Parts & Labor Only
Repair coverage without supplies
Includes:
- All repair labor and travel
- OEM replacement parts
- Preventive maintenance visits
- Phone/remote support
Not included: Toner, drums, and supplies billed separately
Pricing: Lower monthly rate
Full Coverage (Cost-Per-Page)
Complete coverage including supplies
Includes:
- All repair labor and travel
- OEM replacement parts
- Toner and imaging supplies
- Preventive maintenance
Not included: Paper and staples
Pricing: Per-page rate (B&W and color)
Frequently Asked Questions
Xerox PrimeLink B9100
100 ppm B&W production printer with pro finishing
Kyocera TASKalfa 9003i
90 ppm B&W production MFD with finishing options
Ricoh IM 8000
High-volume 80 ppm B&W production printer
Xerox Versant 180
80 ppm production color press with premium quality